If you happen to encounter such cases, please contact customer service for a product replacement. If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement. Items will not be replaced after 7 days.Īlthough we aim to offer the highest quality products on the market, and test them in advance in the presence of cameras, unfortunately, there are rare cases where you can accept any damaged or defective product. Please contact customer service if you have any questions or suggestions. Items purchased from retailers that sell UNI Cosmetics products, cannot be exchanged at UNI Cosmetics. Only items purchased on, on our official social media, or purchased at our stores can be accepted for exchange. Also, we do not proceed with the exchange process without receiving the returned product.
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